Jump to: Payments Shipping Returns/Exchange


Which payment methods are available?
At the moment we offer the following different payment options: iDeal, PayPal.
My payment has failed. What to do?
If your payment failed after you went through the payment procedure you’ll get a notification. There are a few things you can try like deleting your cookies and cache data, using a different browser or using a different payment method. Still no luck? Please contact our customer services: info@greenbeautymarket.com

Is the purchase amount shown on your bank statement, however the order still seems to have failed? Contact our customer services as soon as possible by sending an email with the screenshot of the payment so that we can start processing your order.
I'm looking for my invoice, where to find it?
In the email you received containing the order confirmation you will find your invoice. If you can’t find the invoice in your account nor the confirmation email please contact our customer service via info@greenbeautymarket.com so we can (re)send it to you.
When will I receive my refund?
Within 14 working days after we received your return we will refund your money using the same payment method you used to pay the order with.
What is VAT?
VAT or Value Added Tax, are the taxes paid on top of the value from sales of products or services. Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from outside of the EU, it will be paid in the form of import duties.


Does GBM ship internationally?
Yes, we do. We cover all regions mentioned below. Shipping costs vary per country. You find a full break down below. We don’t ship to your country yet? Please let us know (hello@greenbeautymarket.com) so we know you’re waiting for us😊 Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Greenbeauty Market cannot accept liability.

Shipping to Shipping costs
The Netherlands
(Orders > €30 = free shipping)
€ 4,95
Belgium, Luxembourg
(Orders > €30 = free shipping)
€ 6,50
Germany € 6,50
Austria, Denmark, Spain, United Kingdom € 9,95
Czech Republic, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Sweden, Switzerland Slovakia, Slovenia € 14,95
Bulgaria, Greece, Malta, Romania € 19,95
Canada*, Croatia*, Norway*, USA* € 29,95
How long will my order take to arrive?
For Benelux orders, all orders done before 23.45 on weekdays, or before 20.00 in weekends, will be shipped the next working day. Expected delivery time is between 1-3 days.

Within the rest of Europe the expected delivery time is 5 to 7 working days, depending on country and postal code. Worldwide deliveries can take up to 2 weeks.

During peak sale periods and peak holiday seasons orders may be delayed.
How can I track my order?
Once your order is dispatched you will receive an email with your tracking number. You can track your order by clicking on the link provided in your tracking email.
My order arrived broken or damaged
If your items arrive broken or damaged, please email us a photograph within 5 days at info@greenbeautymarket.com and we will determine the level of damage and credit or replace the item accordingly. Please do not dispose of the damaged product/s until we have replied to you and determined what action will be taken.

Unfortunately it is not possible for us to accept returns on items that may have triggered an allergic reaction. It is the customers responsibility to be aware of any sensitivities or allergies they may have.
What happens to my parcel if I am not home?
Post NL - your parcel will be left with a neighbour. If no one will accept your parcel after 4 delivery attempts it will be returned to GBM. You will be responsible for the extra shipping costs to receive your parcel again.
What happens if I entered the wrong delivery information?
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but the postal carrier will eventually return the package to us. GBM will cover the return fee from the postal carrier, but we will require you to cover the costs to resend this out to you. Once payment for the postage has been received, your package will be despatched again to you.
What if my package goes missing?
If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with the postal carrier. Every missing package will be assigned a unique case number by the postal carrier and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a shipping fee that will be charged to the customer.


What is GBM return policy?
We are happy to offer a credit on items that are unopened and unused within the European Consumer Guidelines within 14 days of receipt. These must be returned in sellable condition, original packaging sealed and intact.
When returning your products we advise using the box your Greenbeauty Market order was delivered in, to ensure the product is returned undamaged. Make sure to complete and include the return form.

Download return form

Send to:
Greenbeauty Market
Kerkstraat 266
1017 HA Amsterdam
The Netherlands
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