You have the right to revoke the agreement within a period of 14 days without giving reasons.
The withdrawal period shall expire 14 days after the day on which you or a third party appointed by you, other than the transporting party, receives physical possession of the goods. In order to exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g. in writing, by post, or e-mail) that you withdraw from the contract. For this purpose, you may use our return form, but you are not obliged to do so. You may also use the European model form for right of withdrawal, but same goes for this one: you are not obliged to do so. Hygiene products like cosmetics of which the sealing has been broken after delivery cannot be returned.
In order to comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you revoke the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) as quickly as possible and in any event no later than 14 days after we have been informed of your decision to revoke the contract. If you only return a part of your order, the cost of delivery will not be refunded. We will refund you by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any costs for such a refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately, but in any event no later than 14 days from the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired.
The direct costs of returning the goods will be at your expense.
Our return address
1017 HA Amsterdam
You shall only be liable for any loss of value of the goods resulting from the use of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
English return form
Dutch return form